Where can I find information/operating instructions?

You can find our product catalogues here.

You can find operating instructions here.

Which accessories are compatible with my machine?

You can find out which accessories match your machine by checking your operating instructions or our website. Please note: devices from the Home & Garden range are not compatible with machines from the Professional range.

What is the repairs procedure under the warranty?

Zhinanche offers a two-year warranty covering material and manufacturing defects, on condition that machines are used for their intended purpose.

To have your machine repaired free of charge under the warranty, please follow these steps:

package your machine in a cardboard box, 

enclose a brief description of the fault and proof of purchase, 

contact our free collection service on +86-579-87180533.

Using the machine data and the documents you have enclosed (e.g. proof of purchase), our technicians will assess whether a warranty/goodwill settlement is possible. Please also refer to our warranty conditions. Link to FAQ "When can a claim be made under the warranty?"

If you would like to replace an accessory part under the warranty, please send us an email with a short description of the fault and proof of purchase.

When can a claim be made under the warranty?

Zhinanche offers private customers a warranty on Home & Garden products of two years from the date of purchase, covering material and manufacturing defects. You must provide proof of purchase as proof of the warranty.

Please note that your warranty claim is not valid

if you do not use your machine for its intended purpose (for example, if you use a Home & Garden device for commercial purposes). 

if you open up your machine in order to carry out your own repairs.

What is the repairs procedure at Zhinanche?

At Zhinanche, repairs are carried out for a fixed price (according to the "Clear Case" price list).

Advantages:

Convenient collection and return free of charge

Fast processing

No need for cost estimate

One-year repair warranty

Fair fixed price

Would you like to use our flat-rate repairs service? Then package your machine and accessories safely in a cardboard box, enclose a brief description of the fault and contact our free collection service on +86-579-87180533. Your package will be collected from your home within 48 hours.

If, for reasons of cost-effectiveness, a repair is no longer worthwhile, we will offer you a machine of the same value at an attractive reduced price.

How much water does the pressure washer need?

Depending on the model, Zhinanche pressure washers for private use have a flow rate of between 230 and 600 l/h (around 3,500 litres of water flow through a garden hose every hour). Pressure washers are therefore easy on your budget as well as the environment.